Terms of Use

1. Agreement to these terms

These Terms of Use govern access to and use of Delight360 websites, web apps, mobile apps, APIs, trials, subscriptions and related services.

By accessing or using Delight360, you agree to these terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree, do not use the service.

If your organisation has a signed agreement, order form, data processing agreement or product-specific terms with us, that agreement controls where it conflicts with these public terms.

2. Accounts and administrators

You must provide accurate account and organisation information and keep it current.

Organisation administrators are responsible for inviting users, assigning roles, managing app access, reviewing permissions and controlling workspace data.

You are responsible for keeping credentials secure and for activity performed through your account, except where caused by our breach of these terms.

3. Trials, subscriptions and billing

Delight360 may offer free trials, no-card trials, paid trials, subscription plans, feature-based pricing or custom commercial plans.

Plan features, prices, billing cycles, taxes, renewal dates and cancellation options are shown during signup, checkout or the billing area of the relevant app.

If automatic billing is enabled, payment may be collected through a payment provider after any applicable trial or billing authorisation period. You are responsible for taxes, payment details and charges approved by your administrators.

Unless a separate agreement says otherwise, subscriptions renew automatically until cancelled. Cancellation may stop future renewal, but does not automatically refund amounts already charged.

4. Acceptable use

You must not misuse Delight360, attempt unauthorised access, interfere with service operation, reverse engineer protected parts of the service, upload malicious content, infringe rights, or use the service for unlawful activity.

You must not use Delight360 to send spam, unlawful marketing, misleading communications or messages that violate consent requirements.

You must ensure that any data uploaded to Delight360 is collected, used and shared lawfully and that your organisation has the required notices, consents and permissions.

5. Customer data

Customer data means data that you or your users submit, upload, import, sync or create in Delight360 workspaces.

As between you and Delight360, your organisation retains ownership of customer data. You grant us the rights needed to host, process, transmit, secure, back up and support that data to provide the service.

You are responsible for the accuracy, legality and integrity of customer data and for configuring roles and permissions appropriately.

6. Mobile app permissions

Some mobile features may require permissions such as camera, microphone, file access, notifications or location. Examples include attendance capture, Face Guard, field visits, attachments, recordings and business card scanning.

You should enable only the permissions needed for your role and organisation policy. Some features may be unavailable if required permissions are denied.

7. Third-party services

Delight360 may integrate with third-party services such as authentication providers, payment providers, cloud services, maps, email, WhatsApp, social networks, analytics providers and storage providers.

Third-party services may have separate terms, privacy policies, limits and fees. We are not responsible for third-party service outages, policy changes or actions outside our control.

8. Intellectual property

Delight360, its software, designs, workflows, branding, documentation and product content are owned by Delighteck or its licensors and are protected by applicable intellectual property laws.

These terms do not transfer ownership of our intellectual property to you. You receive a limited, non-exclusive, non-transferable right to use the service according to your plan and these terms.

9. Availability and changes

We aim to provide reliable services, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, third-party failures, network issues or events outside our control may affect availability.

We may add, change, suspend or remove features to improve security, performance, compliance or product quality. Material changes will be communicated where required.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party must use reasonable care to protect confidential information and use it only for the purpose of providing or using the service.

Confidentiality obligations do not apply to information that is public, independently developed, lawfully obtained from another source or required to be disclosed by law.

11. Disclaimers

Except where expressly stated in a signed agreement, Delight360 is provided on an as-is and as-available basis. We disclaim implied warranties to the maximum extent permitted by law.

Delight360 may support business processes such as CRM, projects, attendance, payroll, marketing and field operations, but your organisation remains responsible for business decisions, legal compliance and final review of generated or calculated outputs.

12. Limitation of liability

To the maximum extent permitted by law, Delight360 and Delighteck will not be liable for indirect, incidental, special, consequential, punitive or lost-profit damages arising from use of the service.

Where liability cannot be excluded, our aggregate liability is limited to the amount paid for the affected service during the period permitted by applicable law or the amount stated in a signed agreement.

13. Suspension and termination

We may suspend or restrict access if we reasonably believe there is a security risk, non-payment, legal risk, abuse, violation of these terms or misuse of the service.

You may stop using the service or cancel according to your plan and app billing settings. After termination, access to workspace data may be limited or removed according to retention policies and applicable agreements.

14. Governing law and disputes

Unless a signed agreement states otherwise, these terms are governed by the laws applicable to the contracting Delighteck entity providing the service.

Before starting formal proceedings, the parties should try to resolve disputes in good faith through written notice and reasonable discussion.

15. Contact

For legal, billing or service questions, contact Delight360 at support@delight360.biz.